IT Technical Support Operative – Bestplate Ltd (Lytham St Annes)
Job Summary
An established company located on the Fylde coast, Bestplate Ltd require a self-motivated problem solver to provide IT and technical support assistance to our customer base, ranging from small independent garages and motor factors, to large prestige franchise dealerships.
Responsibilities and Duties
- Provide 1st line support to the existing client base;
- Diagnose and correct faults with thermal and laser printers, PCs and associated hardware/software including our own bespoke software, both by phone and using remote support tools;
- Escalating more complex calls appropriately;
- Inspecting IT equipment returned from customers to diagnose, document and repair faults;
- Installation and configuration of operating systems, printer devices and firmware updates;
- Refurbishing PCs/printers, including exterior cleaning to a good standard;
- Packing of equipment ready for despatch;
- Assist with training field based sales staff on installation and support of IT systems;
- Opportunities to provide help with internal R&D projects, software testing etc;
- Customer site visits where required, sometimes requiring overnight stays.
Desired Skills and Qualifications
Ability to troubleshoot and diagnose problems with PC/printer hardware and software, including printers and printer drivers;
- Having a good telephone manner with the ability to converse with customers effectively;
- Ability to work on your own and as part of a team
- Ability to prioritise tasks;
Proactive approach, capable of identifying opportunities to improve systems and support; - 5 GCSEs (Grades A-C) including Maths and English
- Full driving licence (clean preferred)
Hours of Work
- 8:30am – 5:15pm Monday to Friday (45 min lunch) – Total 40 hours per week
- 28 days holiday incl statutory holidays
- Free parking
- Lunchroom facility
- Staff discount scheme
- Pension
- Discretionary bonus
Application
Please apply by sending your CV with a covering email to jobs@zell-em.com
