Want to join the Zell-Em Group family?

Here at the Zell-Em group, we love talking to talented people with the potential to support our clients and grow our business.

Why not get in touch with us directly, not through an agency. It’s our preferred process of recruitment and we will get back to you if we think you’re a good fit for a role. This more personal approach works for us and hopefully you too.

You can send your CV and a covering email telling us what roles you’re interested in to jobs@zell-em.com


Positions Vacant

IT Technical Support Operative – Bestplate Ltd (Lytham St Annes)

Job Summary

An established company located on the Fylde coast, Bestplate Ltd require a self-motivated problem solver to provide IT and technical support assistance to our customer base, ranging from small independent garages and motor factors, to large prestige franchise dealerships.

Responsibilities and Duties

  • Provide 1st line support to the existing client base;
  • Diagnose and correct faults with thermal and laser printers, PCs and associated hardware/software including our own bespoke software, both by phone and using remote support tools;
  • Escalating more complex calls appropriately;
  • Inspecting IT equipment returned from customers to diagnose, document and repair faults;
  • Installation and configuration of operating systems, printer devices and firmware updates;
  • Refurbishing PCs/printers, including exterior cleaning to a good standard;
  • Packing of equipment ready for despatch;
  • Assist with training field based sales staff on installation and support of IT systems;
  • Opportunities to provide help with internal R&D projects, software testing etc;
  • Customer site visits where required, sometimes requiring overnight stays.

Desired Skills and Qualifications

Ability to troubleshoot and diagnose problems with PC/printer hardware and software, including printers and printer drivers;

  • Having a good telephone manner with the ability to converse with customers effectively;
  • Ability to work on your own and as part of a team
  • Ability to prioritise tasks;
    Proactive approach, capable of identifying opportunities to improve systems and support;
  • 5 GCSEs (Grades A-C) including Maths and English
  • Full driving licence (clean preferred)

Hours of Work

  • 8:30am – 5:15pm Monday to Friday (45 min lunch) – Total 40 hours per week
  • 28 days holiday incl statutory holidays
  • Free parking
  • Lunchroom facility
  • Staff discount scheme
  • Pension
  • Discretionary bonus

Application

Please apply by sending your CV with a covering email to jobs@zell-em.com


Zell-Em Group
Zell-Em Group House
Snowdon Road, Lytham St Annes
Lancashire FY8 3FR

Tel: 01253 345287


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